1. PERISHABLE GOODS AND REFUND POLICY

Due to the perishable nature of our food products, all complaints, returns, and refund requests must be filed within thirty (30) minutes of delivery or collection. Claims made beyond this timeframe may not be considered due to the consumable nature of our products. Any refunds issued shall be at the absolute discretion of management and processed to the original payment method in the original transacted currency.

2. ORDER CANCELLATION AND MODIFICATION

Orders cannot be cancelled, modified, or refunded once they enter the kitchen preparation stage. We recommend reviewing your order carefully before confirmation. For cancellations requested before preparation begins, please contact us immediately through WhatsApp. Such requests are subject to approval at management discretion.

3. PRICING ERRORS

While we endeavor to maintain accurate pricing, errors may occur. We reserve the right to cancel any order with an erroneous price listing upon discovery of such error, regardless of whether the order has been confirmed. In the event of a pricing error, we will promptly notify you and provide the option to re-order at the correct price or cancel with a full refund.

4. REFUND PROCESSING

All transactions will be settled in the currency originally transacted. Any refunds due to the Customer will be issued to the original card/account used for payment and in the original transacted currency. The Merchant shall not be liable for any currency fluctuations or conversion differences.

Refunds are processed within 5-7 business days from approval. The timeframe for the refund to appear in your account depends on your bank's processing times.

5. CONTACT FOR REFUND REQUESTS

To request a refund, cancellation, or file a complaint, please contact us immediately through:

WhatsApp: +263 77 163 2727
Email: amangudya@mauriberg.co.zw
Phone: +263 77 163 2727

Please provide your order number, payment reference, and a brief description of the issue when contacting us.

6. CONSUMER PROTECTION

Nothing in this Refund Policy shall be construed to exclude or limit any consumer rights granted under the Consumer Protection Act [Chapter 14:14] of Zimbabwe or any other applicable consumer protection legislation. In the event of any conflict between this policy and statutory consumer rights, the statutory rights shall prevail.