Last Updated: June 11, 2026
This Privacy Policy ("Policy") explains how Meat and Grill ("we," "us," or "our") collects, uses, processes, and protects your personal information when you interact with our services, including our website at melfortgrill.co.zw and our automated WhatsApp Business checkout bot (+263 77 163 2727) ("Services").
Registered Address: No.1 Schilder Drive / 33km peg, Mutare Road, Melfort, Zimbabwe. Company Registration Number: 2242/2005. Melfort Meat & Grill operates as a subsidiary of Mauriberg Investments (Private) Limited.
We are committed to protecting your privacy and complying with all applicable data protection laws in Zimbabwe, including but not limited to the Data Protection Act [Chapter 13:07] and guidelines issued by the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) regarding personal data handling.
Personal Identification Information: Name, phone number, email address, delivery addresses
Order Information: Food preferences, order history, special requests
Payment Information: Processed through our Payment Processor; no card data is stored on our systems
Communications: Messages and interactions through WhatsApp Business platform
Device Information: IP address, browser type, operating system, mobile device identifiers
Usage Data: Pages visited, time spent, click patterns, order frequency
Location Data: Delivery addresses provided for order fulfillment
We collect and process your personal information for the following purposes:
Order Fulfillment: To process and deliver your food orders, communicate order status, and manage our relationship with you.
Customer Service: To respond to inquiries, handle complaints, and improve our service quality.
Communication: To send you order confirmations, delivery notifications, and updates regarding your orders through WhatsApp and/or email.
Marketing and Promotions: With your explicit consent, to send promotional offers, newsletters, and marketing communications. You may opt out of such communications at any time.
Legal Compliance: To comply with applicable laws, regulations, and legal obligations in Zimbabwe.
Business Operations: To analyze usage patterns, improve our Services, and conduct internal business analysis.
When you interact with our automated WhatsApp Business bot, you acknowledge and consent to the following: The WhatsApp bot operates as an automated system designed to facilitate order placement and customer service. While the system uses artificial intelligence to understand and respond to your queries, certain interactions may be reviewed by our staff for quality assurance and service improvement purposes.
Your phone number will be used solely for:
- Order confirmation and status updates
- Delivery coordination
- Customer service responses related to your orders
- Optional promotional communications (only with your consent)
WhatsApp messages exchanged in relation to your orders will be retained for a period necessary to fulfill the purposes outlined in this Policy, resolve disputes, and comply with legal obligations. Message logs are stored securely and are not accessible to unauthorized parties.
We may share your information with trusted service providers who assist us in operating our business, including:
- Payment Processors: Ecobank Ltd. and/or other authorized payment gateway providers for transaction processing
- Delivery Partners: Third-party delivery services for order fulfillment
- Technology Providers: Platform hosting, analytics, and communication tools
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., courts, regulatory agencies, or law enforcement) in Zimbabwe.
In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal information may be transferred as part of such transaction. We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data transmission and secure storage protocols.
Consistent with our PCI-DSS compliance obligations, no payment card data is stored, logged, or retained on our systems or within WhatsApp conversation logs. All payment information is processed through our Payment Processor's secure infrastructure.
Messages sent through our WhatsApp Business platform are secured through WhatsApp's end-to-end encryption technology. We recommend exercising caution when sharing sensitive information through any digital platform.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the following reasons:
- To provide our Services and fulfill orders
- To comply with legal obligations and regulatory requirements
- To resolve disputes and enforce our agreements
- For historical and statistical analysis
Specifically:
Order-related data: 7 years (as required for tax and audit purposes)
Marketing preferences: Until you withdraw consent
WhatsApp communications: 2 years or until fulfillment of the relevant order cycle
Under applicable data protection laws in Zimbabwe, you have the right to:
- Request access to your personal information held by us
- Request correction of inaccurate or incomplete personal information
- Request deletion of your personal information (subject to legal exceptions)
- Object to or withdraw consent for processing of your personal information
- Request information about our data processing activities
To exercise these rights, please contact us using the details provided in Section 10 below. We may require verification of your identity before fulfilling such requests.
In accordance with POTRAZ guidelines on personal data handling, we:
- Process telephone numbers and related personal data only for legitimate business purposes
- Implement appropriate technical and organizational measures to safeguard subscriber information
- Handle personal data in compliance with telecommunications sector regulations
- Provide transparency regarding data processing activities as outlined in this Policy
If you have questions about this Privacy Policy or wish to exercise your rights under applicable data protection laws, please contact us at:
Meat and Grill
Email: privacy@melfortgrill.co.zw
Phone: +263 77 163 2727
Address: No.1 Schilder Drive / 33km peg, Mutare Road, Melfort, Zimbabwe
We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, notified through WhatsApp or email. The updated version will be effective immediately upon posting. We encourage you to review this Policy periodically.
By using our Services, placing orders through our website or WhatsApp bot, you acknowledge that you have read this Privacy Policy, understand it, and agree to the collection, use, and disclosure of your personal information as described herein.